REFUND POLICY (STORE CREDIT ONLY)
At Its Essence, every fragrance is carefully prepared at the moment you order. Due to the nature of perfumes and hygiene standards, we do not offer refunds to original payment methods.
We proudly offer:
✔ Store Credit Only
Returns are accepted for STORE CREDIT ONLY in the form of a digital gift card.
We do not refund:
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Original shipping costs
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Processing fees
Return Eligibility
To qualify for store credit:
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The fragrance must contain 95% or more of the original liquid
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Must be returned within 30 days of purchase
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Must be in original packaging
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Must not be damaged or altered
Customers are responsible for return shipping costs.
Important Notes
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We are not responsible for lost or damaged return packages.
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We recommend using a trackable shipping service.
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Sale items may still qualify for store credit if eligibility requirements are met.
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International orders are final sale.